We're Committed to Protecting Your Finances
Safety of Your Funds
Member deposits are federally insured by the National Credit Union Administration.
Text Phishing and Spam Phone Calls
04/27/2026: We are receiving reports of scammers spoofing our name and/or phone number to call or send text messages to our members. Please be aware that we will never text or call you asking you to click a link or provide personal information. If you are ever unsure about a message, do not respond or click any links. Instead, call us directly using our main phone number and verify your account activity through online or mobile banking. To further protect your account, use OUR CU Card Controls in the main menu of your mobile app to set up debit card alerts by merchant type, transaction type, and more. For additional information on how to protect yourself, please read our blog post, “Scams—What to Know and How to Protect Yourself,” and look for related articles in our quarterly newsletters.
Personal Information
Personal information should never be given in response to unsolicited text messages, emails, or telephone calls - even if they appear to be from a legitimate source. OUR Credit Union will never contact members via phone, email, text message to request personal information such as account numbers, passwords, debit or credit card numbers, and (PIN) personal identification numbers.
Know that we take the security of your data very seriously and we use state-of-the-art fraud detection software to review all purchases on both our Mastercard debit cards and Visa credit cards to mitigate fraudulent transactions.
Please Remember:
- Never give control of your computer to anyone who contacts you. If you receive a call about a computer problem, hang up. If you suspect something is wrong with your computer or believe the scammer obtained access to it, bring it to a reputable company for a malware check.
- Don't trust phone numbers provided in an email, voicemail, or popup ad. If you want to call the company, use the customer service number on their official website or business listing.
- If you are asked to wire money from a recent deposit or overpayment, discuss the situation with a banker, trusted friend, or family member. Be truthful about the situation since many scammers direct you to lie about why you're sending money.
Also Remember:
- You should never be asked for, or provide, full Social Security numbers, PINs, or OTPs (One-Time Passwords).
- You should never respond 'NOT FRAUD' to fraud alerts on activity you did not preform, regardless of who instructs you to do so.
Read About
Text Phishing Scam
The National Credit Union Administration has received consumer calls about a suspicious text message claiming to come from the agency. The message reads: “National Credit Union Administration Alert for (recipient's phone number). Contact (844) 234-5445.”
This is not a communication from NCUA. The agency does not seek personal information through the internet or on the telephone.
Please contact NCUA's Consumer Assistance Center at (800) 755-1030 between 8 a.m. and 5 p.m. Eastern if you receive one of these messages. NCUA also recommends contacting your credit union and local law enforcement.
Tax Identity Theft
With tax season upon us: learn more about how to protect yourself from Tax ID Theft
Direct Deposit/ACH
Download our MICR Number Cheat Sheet to ensure proper processing.
Have you set up your account for Social Security? Once you create an account, you can update your account information without leaving the comfort of your home. Another way to change direct deposit is by calling Social Security at (800) 772-1213 (TTY (800) 325-0778) to make the change over the phone. If you prefer to speak to someone in person, you can visit your local Social Security office with the necessary information.
Be Aware
- There is an organized group in the area stealing purses and wallets out of cars. If the door is locked with a purse or wallet visible, thieves have been known to break car windows.
- The selling of ATM/Debit cards as well as PINs is a very prevalent fraud problem. A lot of these people are recruited on social media sites. People that sell their ATM/Debit card and PIN should realize they can suffer financial loss and prosecution.