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Consumer News

Fraudulent Phone Calls to Members

9/30/16: We have received accounts of members receiving calls and text messages  regarding an issue with debit card, requesting verification of the card number. This is a fraudulent call/text message. Please do not give your card information out and notify us if you receive a call like this or any other suspicious calls. 

8/17/15: We have received accounts of members getting calls from phone number 225-310-8032 out of LA, California. This is an automated computer requesting member' MasterCard information, stating the card has been locked. This is a fraudulent call. Please notify us if you receive a call like this or any other suspicious calls. 

Please be aware of fraudulent calls - If you receive a call from an unknown number or someone from "Alliance Network" notifying you that your card has been "locked" please be aware that is not a call from OUR Credit Union. Please read below for more information regarding your account security.  

As always, if you are unsure if you have been a victim of fraud, call us at 248-549-3838.

NCUA Warns of Text Phishing Scam

The National Credit Union Administration has received consumer calls about a suspicious text message claiming to come from the agency. The message reads: “National Credit Union Administration Alert for (recipient's phone number). Contact 844-234-5445.”

This is not a communication from NCUA. The agency does not seek personal information through the internet or on the telephone.

Please contact NCUA's Consumer Assistance Center at 1-800-755-1030 between 8 a.m. and 5 p.m. Eastern if you receive one of these messages. NCUA also recommends contacting your credit union and local law enforcement. 

Learn more here.

Card Protection

Know that we take the security of your data very seriously and we use state of the art fraud detection software to review all purchases on both our MasterCard debit cards and Visa credit cards to mitigate fraudulent transactions.

Tax Identity Theft

With tax season upon us, we want to make sure we're sharing resources with you regarding Tax ID Theft. Learn more about how to protect yourself here. 

We're committed to protecting your financial information

Personal information should never be given in response to unsolicited text messages, emails or telephone calls - even if they appear to be from a legitimate source. OUR Credit Union will never contact members via phone, email, text message to request personal information such as account numbers, passwords, debit or credit card numbers and (PIN) personal identification numbers.

  • To report a lost or stolen card credit or debit card, please contact OUR Credit Union.
    • Visa - 800.828.3901 or after hours: 800.991.4961
    • Debit Card - 248.549.3838 or after hours: 800.554.8969
  • To report suspicious activity or if you have been a victim of fraud, please call us at 248-549-3838 or contact your local police department.

Information sent by email is at risk of loss of confidentiality if the information is transmitted over the internet. We do not recommend sending confidential information such as account numbers, PINs or social security numbers via email.

Online and Mobile Safety Tips

Fraud Prevention
OUR Credit Union will never contact you requesting personal information. Be especially cautious during the holiday season, as fraud always increases at that time of year.

Be Aware

  • There is a very active and organized group in the area stealing purses and wallets out of cars. If the door is locked with a purse or wallet visible, thieves have been known to break car windows.
  • The selling of ATM/Debit cards as well as PINs is a very prevalent fraud problem. A lot of these people are recruited on social media sites. People that sell their ATM/Debit card and PIN should realize they can suffer financial loss and prosecution.

Learn how to protect yourself from fraud by visiting the State of Michigan's Consumer Alert website and MyCreditUnion's Tips to Avoid Fraud and Scams