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Please do not send sensitive personal information to us by email or text message.

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Loan Department



Text Us

Is texting your preferred communication method?  You can reach our staff via text message during normal Contact Service Center hours. Just text our phone number, 248-549-3838, and have your questions answered by an actual staff member. 

Related Numbers

VISA Support during regular business hours:

VISA Lost or Stolen:
During regular business hours (9am-5pm): 1-800-828-3901
After hours: 1-800-991-4961

Inquiries and Disputes Address:
Card Services
P.O. Box 31535
Tampa, FL 33631-3535

Payment Remittance Address:
Card Services
P.O. Box 4519
Carol Stream, IL 60197-4519

Secure Contact Us Form 

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UPS logo

UPS Drop Box - Normandy and Rochester Rd locations only.
Accepting all UPS shipments not to exceed 16 x 3 x 3 inches

Written Correspondence:
OUR Credit Union
3070 Normandy Road
Royal Oak, MI 48073

Sponsorship Form

For a complete listing of our hours and holiday closing go to our Hours & Locations page.

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