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new & improved Digital Banking experience

We are excited to bring you brand new Online and Mobile Banking Platforms!


How do I sign up for Online Banking?

Visit OUR home page > Online Banking > New User sign up > Follow enrollment steps.

My app isn't working!

iOS & Android: Delete and download new app, search for "OUR Credit Union Mobile".

What is my new username and password?

Your username and password will remain the same as the one you used prior to the upgrade.

Where is my username and how do I change it?

Once you log in, click on Menu > "Name" > Settings > Security > "Edit" next to Username > Enter password > Create new Username > Save

How do I reset/change my password?

If you forgot your password and can't log in: Click "Forgot?" on login page

To change password once you are already logged in: Click on Menu > "Name" > Settings > Security > "Edit" next to password > Enter old password > Create new password > Save

Why isn't there a password preview?

Browser limitations: only Edge has this capability. Chrome does not.

What if I am joint on account and need a 2 Factor Authentication set up for me?

You must set up a second 2FA option. Primary account holder must login (2FA will initially send to cell of Primary member) then, Menu > Click on Name > Settings > Security > 2-step verification > Add another method.

What happens when I want to change my two factor authentication?

Once logged in, click on: Menu > "Name" > Settings > Security >Two-Factor Authentication > Edit settings > Type Password > Set up under 2FA method.

I am joint on an account, how do I receive alerts?

Turn on App push notifications. (Menu > "Name" > Settings > User Alerts > Alert > "In-app Message".

What happened with my user alerts?

Unfortunately old alerts will not be transferred over the the new system, but there are new alerts coming in late 2023 or early 2024. You will still be able to set up balance and transaction threshold alerts.

When will my payment send?

To view this information, you will need to access Bill Pay full site > Make Payment > Review Process Date.

How do I set nicknames for accounts?

Once you log in, click on Menu > Accounts > Select Account > Settings > Rename > Save.

How do I hide Online Banking "cards" that I don’t want to see?

Once you are logged in: From Dashboard, click on elipses on Card > Organize Dashboard > Click "X" next to desired Card > Done.

How do I hide accounts I don’t want to see?

Once you log in, click on Menu > "Name" > Settings > OUR Credit Union. Under Accounts > Select Account > Display activity and transactions.

How do I access my VISA account through Online Banking now?

 From Dashboard: Click on VISA Account > Settings > Credit Card.

How do I access Bill Pay Full site?

Once you are logged in: Menu > Bill Pay > Manage Payments.

Access Your Account Whenever, Wherever

To get the app, search “OUR Credit Union” in the App Store or Google Play and download. 

With the mobile app, you can:
  • Card Control Access: turn off/on your Debit Card access and set up Travel Alerts 
  • Make deposits
  • Check balances
  • View History
  • Transfer funds between accounts
  • Make bill payments
  • Search for nearby ATMs and branches

Stay up to date with new features added to the Mobile Banking App, by downloading updates when they're available!

Mobile Deposit

Your signature with "For Mobile Deposit Only" below it, is required for all checks deposited with our mobile app. 

Unfortunately, if you deposit a check through the mobile app without this endorsement, the check will be returned and your deposit will be rejected due to "back endorsement incomplete." 

To help ensure that your checks are deposited conveniently and quickly using our mobile app, please use this endorsement. We apologize for any inconvenience this may cause you. This new endorsement requirement is a result of a banking regulation change. 

This app is supported by Apple and Android devices.

Download the OUR CU Mobile App from the Apple Store    Download the OUR CU Mobile App from Google Play
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